Frederic Marimon
Universitat Internacional de Catalunya
Professor, Business & Management
Spain
My co-authors include
Anna Akhmedova
Dr Jasmina Berbegal-Mirabent
Dr Nuno Melao
My Publications
Motivations and benefits of quality management systems in social services: mediation of...
Total Quality Management & Business Excellence
June 2019
Quality management, knowledge management, culture and company results
Total Quality Management & Business Excellence
November 2018
Assessing the consumer-based brand equity of news media firms: a new validated scale
Journal of Media Business Studies
October 2018
The role of perceived dignity and control in the wish to hasten death among advanced ca...
Psycho-Oncology
October 2018
Fulfilment of expectations on students’ perceived quality in the Catalan higher educati...
Total Quality Management & Business Excellence
January 2018
HUMAN RESOURCE MANAGEMENT PRACTICES AND EMPLOYEE JOB SATISFACTION IN NONPROFIT ORGANIZA...
Annals of Public and Cooperative Economics
December 2017
Diffusion of sustainability reporting in universities: current situation and future per...
Journal of Cleaner Production
November 2015
Building loyalty through functional and hedonic quality
Industrial Management & Data Systems
April 2014
The revitalising effect of ISO 9001 on dissatisfied customers
Total Quality Management & Business Excellence
April 2014
The contest determinant of delight and disappointment: a case study of online banking
Total Quality Management & Business Excellence
December 2013
The balance of the impact of quality and recovery on satisfaction: the case of e-travel
Total Quality Management & Business Excellence
December 2013
EOQ Model: The Case in Which the Placing of Orders Is Rewarded
Human Factors and Ergonomics in Manufacturing & Service Industries
October 2013
Can ISO 9001 improve service recovery?
Industrial Management & Data Systems
August 2013
A Closer Look at the ‘Global Reporting Initiative’ Sustainability Reporting as a Tool t...
Corporate Social Responsibility and Environmental Management
July 2013
Diffusion of quality standards in the hospitality sector
International Journal of Operations & Production Management
April 2013
Determinants of online booking loyalties for the purchasing of airline tickets
Tourism Management
April 2013
E-S-Qual Scale--Adapted Version
January 2013
Assessing e-service quality: the current state of E-S-QUAL
Total Quality Management & Business Excellence
December 2012
Functional quality and hedonic quality: A study of the dimensions of e-service quality ...
Information & Management
November 2012
The worldwide diffusion of the global reporting initiative: what is the point?
Journal of Cleaner Production
September 2012
Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain
Total Quality Management & Business Excellence
August 2012
An empirical study of the relationships within the categories of the EFQM model
Total Quality Management & Business Excellence
June 2012
The relationship between environmental management systems and organizational innovations
Human Factors and Ergonomics in Manufacturing & Service Industries
March 2012
Measuring E-Service Quality: Reviewing E-S-QUAL
Economic Quality Control
January 2012
Comparative analysis of diffusion of the ISO 14001 standard by sector of activity
Journal of Cleaner Production
October 2011
Customer's loyalty and perception of ISO 9001 in online banking
Industrial Management & Data Systems
August 2011
The Singularity of Agrarian Cooperatives Management: Cooperatives Positioning in the Ol...
International Journal of Business and Management
June 2011
Spanish E-Consumer Segmentation and Positioning in Virtual Supermarkets Sector
International Journal of Marketing Studies
April 2011
ISO 9001 diffusion analysis according to activity sectors
Industrial Management & Data Systems
March 2011
The impact of ISO 9001 standard and the EFQM model: The view of the assessors
Total Quality Management & Business Excellence
February 2011
LA GESTIÓN DEL SUPERMERCADO VIRTUAL: TIPIFICACIÓN DEL COMPORTAMIENTO DEL CLIENTE ONLINE
Investigaciones Europeas de Dirección y Economía de la Empresa
January 2011
The future of standardised quality management in tourism: evidence from the Spanish tou...
Service Industries Journal
December 2010
Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
International Journal of Quality & Reliability Management
October 2010
Profile and performance of the university research groups
International Journal of Management in Education
January 2010
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
International Journal of Market Research
January 2010
Impacto competitivo de las herramientas para la gestión de la calidad
Cuadernos de Economía y Dirección de la Empresa
December 2009
ISO 9000 and ISO 14000 standards: A projection model for the decline phase
Total Quality Management & Business Excellence
January 2009
ISO 14001 diffusion after the success of the ISO 9001 model
Journal of Cleaner Production
November 2008
A study of e-retailing management: analysing the expectations and perceptions of Spanis...
International Journal of Consumer Studies
November 2007
ISO 9000 and ISO 14000 standards: an international diffusion model
International Journal of Operations & Production Management
February 2006
Relationship between the principles transmitted by consultants implementing the ISO 900...
International Journal of Services Technology and Management
January 2006
A study of the ISO 9000 certification process: consultant profiles and company behaviour
Managing Service Quality
June 2005
Do quality consultants offer a quality service?
Total Quality Management
September 2002
Customer Satisfaction and the Role of Demographic Characteristics in Online Banking
