Assessing e-service quality: the current state of E-S-QUAL

Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus Fa
  • Total Quality Management & Business Excellence, December 2012, Taylor & Francis
  • DOI: 10.1080/14783363.2012.728850

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http://dx.doi.org/10.1080/14783363.2012.728850

The following have contributed to this page: Frederic Marimon and Dr Luc Honore Petnji Yaya