Can ISO 9001 improve service recovery?

Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus
  • Industrial Management & Data Systems, August 2013, Emerald
  • DOI: 10.1108/imds-03-2013-0150

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The following have contributed to this page: Frederic Marimon and Dr Luc Honore Petnji Yaya