Can ISO 9001 improve service recovery?

Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus
  • Industrial Management & Data Systems, August 2013, Emerald
  • DOI: 10.1108/imds-03-2013-0150

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/imds-03-2013-0150

The following have contributed to this page: Frederic Marimon and Dr Luc Honore Petnji Yaya