All Stories

  1. Analysis of training programs related to quality management system: the Spanish case

    Article • International Journal of Quality & Reliability Management, February 2017, Emerald

    Dr Luc Honore Petnji Yaya

  2. Experience in Adapting E-S-QUAL to Different Sectors or Settings

    Article • January 2015, Springer Science + Business Media

    Dr Luc Honore Petnji Yaya

  3. Service quality assessment of public transport and the implication role of demographic characteristics

    Article • Public Transport, December 2014, Springer Science + Business Media

    Dr Luc Honore Petnji Yaya

  4. The invisible addiction: Cell-phone activities and addiction among male and female college students

    Article • Journal of Behavioral Addictions, December 2014, Akademiai Kiado

    Dr Luc Honore Petnji Yaya

  5. The Mechanisms through Which Certain Variables Influence Customer Loyalty: The Mediating Roles of Perceived Value and Satisfaction

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, September 2014, Wiley

    Dr Luc Honore Petnji Yaya

  6. The revitalising effect of ISO 9001 on dissatisfied customers

    Article • Total Quality Management & Business Excellence, April 2014, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  7. Can integration difficulties affect innovation and satisfaction?

    Article • Industrial Management & Data Systems, March 2014, Emerald

    Dr Luc Honore Petnji Yaya

  8. An empirical analysis of the integration of internal and external management system audits

    Article • Journal of Cleaner Production, March 2014, Elsevier

    Dr Luc Honore Petnji Yaya

  9. Manolis/Roberts Cell-Phone Addiction Scale

    Article • January 2014, American Psychological Association (APA)

    Dr Luc Honore Petnji Yaya

  10. The contest determinant of delight and disappointment: a case study of online banking

    Article • Total Quality Management & Business Excellence, December 2013, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  11. Can ISO 9001 improve service recovery?

    Article • Industrial Management & Data Systems, August 2013, Emerald

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  12. Assessing e-service quality: the current state of E-S-QUAL

    Article • Total Quality Management & Business Excellence, December 2012, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  13. Improving innovation and customer satisfaction through systems integration

    Article • Industrial Management & Data Systems, August 2012, Emerald

    Dr Luc Honore Petnji Yaya

  14. Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain

    Article • Total Quality Management & Business Excellence, August 2012, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  15. Measuring E-Service Quality: Reviewing E-S-QUAL

    Article • Economic Quality Control, January 2012, De Gruyter

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  16. Customer's loyalty and perception of ISO 9001 in online banking

    Article • Industrial Management & Data Systems, August 2011, Emerald

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  17. Customer Satisfaction and the Role of Demographic Characteristics in Online Banking

    Article • IGI Global

    Frederic Marimon, Dr Luc Honore Petnji Yaya