The balance of the impact of quality and recovery on satisfaction: the case of e-travel

Merce Bernardo, Josep Llach, Frederic Marimon, M. Mar Alonso-Almeida
  • Total Quality Management & Business Excellence, December 2013, Taylor & Francis
  • DOI: 10.1080/14783363.2013.799327

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http://dx.doi.org/10.1080/14783363.2013.799327

The following have contributed to this page: Frederic Marimon