Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies

Merce Bernardo, Frederic Marimon, María del Mar Alonso-Almeida
  • Information & Management, November 2012, Elsevier
  • DOI: 10.1016/j.im.2012.06.005

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http://dx.doi.org/10.1016/j.im.2012.06.005

The following have contributed to this page: Frederic Marimon