The contest determinant of delight and disappointment: a case study of online banking

Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus
  • Total Quality Management & Business Excellence, December 2013, Taylor & Francis
  • DOI: 10.1080/14783363.2013.776767

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http://dx.doi.org/10.1080/14783363.2013.776767

The following have contributed to this page: Frederic Marimon and Dr Luc Honore Petnji Yaya