All Stories

  1. Motivations and benefits of quality management systems in social services: mediation of the implementation process

    Article • Total Quality Management & Business Excellence, June 2019, Taylor & Francis

    Frederic Marimon, Dr Nuno Melao

  2. Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters

    Article • International Journal of Quality & Reliability Management, December 2017, Emerald

    Dr Nuno Melao

  3. Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services

    Article • Total Quality Management & Business Excellence, January 2016, Taylor & Francis

    Dr Nuno Melao

  4. O perfil de saúde de crianças vigiadas em consultas de cuidados primários na cidade de Viseu, Portugal

    Article • Revista Portuguesa de Saúde Pública, January 2016, Elsevier

    Dr Nuno Melao

  5. Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations

    Article • January 2015, Springer Science + Business Media

    Dr Nuno Melao

  6. The impacts of quality management on social services

    Article • Total Quality Management & Business Excellence, August 2013, Taylor & Francis

    Nuno Melao, Dr Nuno Melao

  7. The implementation of the balanced scorecard in a school district

    Article • International Journal of Productivity and Performance Management, October 2012, Emerald

    Nuno Melao, Dr Nuno Melao

  8. The impacts of ISO 9001 on educational institutions

    Article • International Journal of Quality & Reliability Management, April 2012, Emerald

    Nuno Melao, Dr Nuno Melao

  9. E-business processes and e-Business Process Modelling: a state-of-the-art overview

    Article • International Journal of Services Technology and Management, January 2009, Inderscience Publishers

    Nuno Melao, Dr Nuno Melao

  10. Using component technology to develop a simulation library for business process modelling

    Article • European Journal of Operational Research, July 2006, Elsevier

    Nuno Melao, Dr Nuno Melao

  11. Data envelopment analysis revisited: a neophyte's perspective

    Article • International Journal of Management and Decision Making, January 2005, Inderscience Publishers

    Nuno Melao, Dr Nuno Melao

  12. A conceptual framework for understanding business processes and business process modelling

    Article • Information Systems Journal, April 2000, Wiley

    Nuno Melao, Dr Nuno Melao