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http://dx.doi.org/10.1080/14783363.2014.904567
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The revitalising effect of ISO 9001 on dissatisfied customers
Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus- Total Quality Management & Business Excellence, April 2014, Taylor & Francis
- DOI: 10.1080/14783363.2014.904567