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  1. Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory

    Article • The International Journal of Bank Marketing, June 2020, Emerald

    Dr Zillur Rahman, Dr. Imran Khan

  2. Modeling the barriers toward the growth of higher education institutions

    Article • Qualitative Research Journal, March 2020, Emerald

    Dr. Faisal Talib, Dr Zillur Rahman

  3. Customer engagement and employee engagement: systematic review and future directions

    Article • Service Industries Journal, March 2020, Taylor & Francis

    Dr Zillur Rahman

  4. The effect of CSR engagement on eWOM on social media

    Article • International Journal of Organizational Analysis, February 2020, Emerald

    Dr. Imran Khan, Dr Zillur Rahman

  5. Brand engagement and experience in online services

    Article • Journal of Services Marketing, December 2019, Emerald

    Dr Zillur Rahman, Dr. Imran Khan, Professor Linda Hollebeek

  6. Gender, loyalty card membership, age, and critical incident recovery: Do they moderate experience-loyalty relationship?

    Article • International Journal of Hospitality Management, November 2019, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan

  7. Striving for legitimacy through CSR: an exploration of employees responses in controversial industry sector

    Article • Social Responsibility Journal, October 2019, Emerald

    Dr Zillur Rahman, Dr. Imran Khan

  8. Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences

    Article • Journal of Retailing and Consumer Services, September 2019, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan, Professor Linda Hollebeek

  9. Consumers' Sustainable Purchase Behaviour: Modeling the Impact of Psychological Factors

    Article • Ecological Economics, May 2019, Elsevier

    Dr Zillur Rahman

  10. The influence of social media marketing activities on customer loyalty

    Article • Benchmarking An International Journal, November 2018, Emerald

    Dr Zillur Rahman

  11. CSR and consumer behavioral responses: The role of customer-company identification

    Article • Asia Pacific Journal of Marketing and Logistics, February 2018, Emerald

    Mrs mobin fatma, Dr Zillur Rahman, Dr. Imran Khan

  12. Consumer engagement in online brand communities: a solicitation of congruity theory

    Article • Internet Research, February 2018, Emerald

    Dr Zillur Rahman, Professor Linda Hollebeek

  13. Examining consumer-brand relationships on social media platforms

    Article • Marketing Intelligence & Planning, February 2018, Emerald

    Dr. Vinod Kumar, Shampy Kamboj, Dr Zillur Rahman

  14. Customer co-creation in hotel service innovation

    Article • Benchmarking An International Journal, February 2018, Emerald

    Mrs Bijoylaxmi Sarmah, Bijoylaxmi Sarmah, Dr Zillur Rahman

  15. Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement: a conceptual analysis

    Article • International Journal of Business Excellence, January 2018, Inderscience Publishers

    Dr Zillur Rahman

  16. Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement: a conceptual analysis

    Article • International Journal of Business Excellence, January 2018, Inderscience Publishers

    Dr Zillur Rahman

  17. Impact of social media and customer-centric technology on performance outcomes: the mediating role of social CRM capabilities

    Article • International Journal of Electronic Marketing and Retailing, January 2018, Inderscience Publishers

    Dr Zillur Rahman

  18. Reconceptualising service firm marketing capability: scale development and validation

    Article • International Journal of Business Information Systems, January 2018, Inderscience Publishers

    Dr Zillur Rahman

  19. Measuring consumer perception of social media marketing activities in e-commerce industry: Scale development & validation

    Article • Telematics and Informatics, November 2017, Elsevier

    Dr Zillur Rahman

  20. Social media usage and firm performance: the mediating role of social capital

    Article • Social Network Analysis and Mining, October 2017, Springer Science + Business Media

    Dr. Vinod Kumar, Dr Zillur Rahman

  21. Co-creation in hotel service innovation using smart phone apps: an empirical study

    Article • International Journal of Contemporary Hospitality Management, October 2017, Emerald

    Mrs Bijoylaxmi Sarmah, Shampy Kamboj, Bijoylaxmi Sarmah, Dr Zillur Rahman

  22. Measuring customer social participation in online travel communities

    Article • Journal of Hospitality and Tourism Technology, October 2017, Emerald

    Shampy Kamboj, Dr Zillur Rahman

  23. Customer co-creation and adoption intention towards newly developed services: an empirical study

    Article • International Journal of Culture Tourism and Hospitality Research, August 2017, Emerald

    Mrs Bijoylaxmi Sarmah, Shampy Kamboj, Bijoylaxmi Sarmah, Dr Zillur Rahman

  24. CCV Scale: Development and Validation of Customer Co-Created Value Scale in E-Services

    Article • Current Psychology, July 2017, Springer Science + Business Media

    Dr Zillur Rahman

  25. Information technology capability as competitive advantage in emerging markets

    Article • International Journal of Emerging Markets, July 2017, Emerald

    Dr Zillur Rahman

  26. Transforming Jewellery Designing: Empowering Customers through Crowdsourcing in India

    Article • Global Business Review, July 2017, SAGE Publications

    Mrs Bijoylaxmi Sarmah, Bijoylaxmi Sarmah, Dr Zillur Rahman

  27. Analyzing enablers of sustainable supply chain: ISM and Fuzzy AHP approach

    Article • Journal of Modelling in Management, July 2017, Emerald

    Dr Zillur Rahman

  28. The impact of online brand community characteristics on customer engagement

    Article • Telematics and Informatics, July 2017, Elsevier

    Dr Zillur Rahman, Mr. Jamid Ul Islam

  29. Market orientation, marketing capabilities and sustainable innovation

    Article • Management Research Review, June 2017, Emerald

    Dr Zillur Rahman

  30. Understanding customer participation in online brand communities

    Article • Qualitative Market Research An International Journal, June 2017, Emerald

    Dr Zillur Rahman, Shampy Kamboj

  31. Personality factors as predictors of online consumer engagement: an empirical investigation

    Article • Marketing Intelligence & Planning, June 2017, Emerald

    Mr. Jamid Ul Islam, Dr Zillur Rahman, Professor Linda Hollebeek

  32. An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty

    Article • Service Science, June 2017, INFORMS

    Dr Zillur Rahman, Mrs mobin fatma

  33. An empirical investigation of tourist’s choice of service delivery options – SSTs vs. service employees

    Article • International Journal of Contemporary Hospitality Management, May 2017, Emerald

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  34. Modeling the barriers of Indian telecom services using ISM and MICMAC approach

    Article • Journal of Asia Business Studies, May 2017, Emerald

    Dr Zillur Rahman, Dr. Faisal Talib

  35. Awareness and willingness towards Islamic banking among Muslims: An Indian perspective

    Article • International Journal of Islamic and Middle Eastern Finance and Management, April 2017, Emerald

    Mr. Jamid Ul Islam, Dr Zillur Rahman

  36. Investigating the determinants of consumers’ sustainable purchase behaviour

    Article • Sustainable Production and Consumption, April 2017, Elsevier

    Dr Zillur Rahman

  37. Brand experience and emotional attachment in services

    Article • Service Science, March 2017, INFORMS

    Dr Zillur Rahman, Dr. Imran Khan

  38. Development of a scale to measure hotel brand experiences

    Article • International Journal of Contemporary Hospitality Management, January 2017, Emerald

    Dr Zillur Rahman, Dr. Imran Khan

  39. Assessing the impact of information technology capability on firm profitability and market value in emerging economies: a study from India

    Article • International Journal of Business Information Systems, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  40. Social media marketing: literature review and future research directions

    Article • International Journal of Business Information Systems, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  41. An ISM approach for modelling the enablers of sustainability in market-oriented firms

    Article • International Journal of Business Excellence, January 2017, Inderscience Publishers

    Dr Zillur Rahman, Divesh Kumar

  42. Social media marketing: literature review and future research directions

    Article • International Journal of Business Information Systems, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  43. An ISM approach for modelling the enablers of sustainability in market-oriented firms

    Article • International Journal of Business Excellence, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  44. Assessing the impact of information technology capability on firm profitability and market value in emerging economies: a study from India

    Article • International Journal of Business Information Systems, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  45. Bharat to India: a case of connecting IFFCO brand with generation Y

    Article • International Journal of Business Excellence, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  46. Investigating the influence of information technology capability on risk and returns: a firm-level empirical analysis

    Article • International Journal of Business Excellence, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  47. Investigating the influence of information technology capability on risk and returns: a firm-level empirical analysis

    Article • International Journal of Business Excellence, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  48. Bharat to India: a case of connecting IFFCO brand with generation Y

    Article • International Journal of Business Excellence, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  49. Customer participation in brand communities on social media: a systematic literature review

    Article • International Journal of Web Based Communities, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  50. Customer participation in brand communities on social media: A systematic literature review

    Article • International Journal of Web Based Communities, January 2017, Inderscience Publishers

    Dr Zillur Rahman

  51. ZEE Zindagi: Offering Value through Distinct Approach

    Article • South Asian Journal of Business and Management Cases, December 2016, SAGE Publications

    Mr. Jamid Ul Islam, Dr Zillur Rahman

  52. How does corporate association influence consumer brand loyalty? Mediating role of brand identification

    Article • Journal of Product & Brand Management, November 2016, Emerald

    Dr Zillur Rahman, Dr. Imran Khan, Mrs mobin fatma

  53. Erratum to: The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators

    Article • Journal of Brand Management, November 2016, Nature

    Dr Zillur Rahman

  54. The social role of social media: the case of Chennai rains-2015

    Article • Social Network Analysis and Mining, October 2016, Springer Science + Business Media

    Dr Zillur Rahman

  55. The role of customer brand engagement and brand experience in online banking

    Article • The International Journal of Bank Marketing, October 2016, Emerald

    Mrs mobin fatma, Dr Zillur Rahman, Dr. Imran Khan

  56. Impact of Social CRM Capabilities on Firm Performance:

    Article • International Journal of Information Systems in the Service Sector, October 2016, IGI Global

    Dr Zillur Rahman

  57. The transpiring journey of customer engagement research in marketing

    Article • Management Decision, September 2016, Emerald

    Dr Zillur Rahman, Mr. Jamid Ul Islam

  58. Buyer supplier relationship and supply chain sustainability: empirical study of Indian automobile industry

    Article • Journal of Cleaner Production, September 2016, Elsevier

    Dr Zillur Rahman, Divesh Kumar

  59. Assessing the Influence of Stakeholders on Sustainability Marketing Strategy of Indian Companies

    Article • SAGE Open, September 2016, SAGE Publications

    Dr Zillur Rahman, Dr. Vinod Kumar

  60. Retail brand experience: scale development and validation

    Article • Journal of Product & Brand Management, August 2016, Emerald

    Dr Zillur Rahman, Dr. Imran Khan

  61. The effect of CSR on consumer behavioral responses after service failure and recovery

    Article • European Business Review, August 2016, Emerald

    Dr Zillur Rahman, Dr. Imran Khan

  62. The concept of online corporate brand experience: an empirical assessment

    Article • Marketing Intelligence & Planning, August 2016, Emerald

    Mrs mobin fatma, Dr Zillur Rahman, Dr. Imran Khan

  63. The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators

    Article • Journal of Brand Management, June 2016, Nature

    Dr Zillur Rahman

  64. Predictors of young consumer’s green purchase behaviour

    Article • Management of Environmental Quality An International Journal, June 2016, Emerald

    Dr Zillur Rahman

  65. E-tail brand experience’s influence on e-brand trust and e-brand loyalty

    Article • International Journal of Retail & Distribution Management, June 2016, Emerald

    Dr Zillur Rahman, Dr. Imran Khan

  66. Measuring consumer perception of CSR in tourism industry: Scale development and validation

    Article • Journal of Hospitality and Tourism Management, June 2016, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan

  67. Customer co-creation through social media: The case of ‘Crash the Pepsi IPL 2015’

    Article • Journal of Direct Data and Digital Marketing Practice, June 2016, Nature

    Dr Zillur Rahman

  68. ‘Mangaldeep’: Spreading Fragrance in India

    Article • South Asian Journal of Business and Management Cases, May 2016, SAGE Publications

    Mrs Bijoylaxmi Sarmah, Dr Zillur Rahman, Bijoylaxmi Sarmah

  69. Hotel brand experience

    Article • Cornell Hospitality Quarterly, May 2016, SAGE Publications

    Dr Zillur Rahman, Dr. Imran Khan

  70. Information technology investment strategies: a review and synthesis of the literature

    Article • Technology Analysis and Strategic Management, May 2016, Taylor & Francis

    Dr Zillur Rahman

  71. The CSR's influence on customer responses in Indian banking sector

    Article • Journal of Retailing and Consumer Services, March 2016, Elsevier

    Dr Zillur Rahman

  72. Shared value example in India

    Article • Asian Journal of Management Cases, March 2016, SAGE Publications

    Mrs Bijoylaxmi Sarmah, Dr Zillur Rahman, Bijoylaxmi Sarmah

  73. A fuzzy AHP and fuzzy multi-objective linear programming model for order allocation in a sustainable supply chain: A case study

    Article • International Journal of Computer Integrated Manufacturing, February 2016, Taylor & Francis

    Dr Zillur Rahman, Divesh Kumar

  74. Measuring the influence of corporate social responsibility on consumer responses

    Article • International Review on Public and Nonprofit Marketing, January 2016, Springer Science + Business Media

    Dr Zillur Rahman

  75. Stakeholder identification and classification: a sustainability marketing perspective

    Article • Management Research Review, January 2016, Emerald

    Dr Zillur Rahman, Dr. Vinod Kumar

  76. Place branding research: a thematic review and future research agenda

    Article • International Review on Public and Nonprofit Marketing, January 2016, Springer Science + Business Media

    Dr Zillur Rahman

  77. Examining the effects of brand love and brand image on customer engagement: An empirical study of fashion apparel brands

    Article • Journal of Global Fashion Marketing, January 2016, Taylor & Francis

    Dr Zillur Rahman, Mr. Jamid Ul Islam

  78. Linking Customer Engagement to Trust and Word-of-Mouth on Facebook Brand Communities: An Empirical Study

    Article • Journal of Internet Commerce, January 2016, Taylor & Francis

    Dr Zillur Rahman, Mr. Jamid Ul Islam

  79. Online corporate brand experience

    Article • January 2016, American Psychological Association (APA)

    Dr. Imran Khan, Dr Zillur Rahman

  80. NEDFi: Transforming Lives Through Shared Value Creation

    Article • January 2016, SAGE Publications

    Dr Zillur Rahman

  81. Mangaldeep’: Spreading Fragrance in India

    Article • January 2016, SAGE Publications

    Bijoylaxmi Sarmah, Dr Zillur Rahman

  82. ZEE Zindagi: Offering Value through Distinct Approach

    Article • January 2016, SAGE Publications

    Dr Zillur Rahman

  83. Corporate Social Responsibility Activities Scale

    Article • January 2016, American Psychological Association (APA)

    Dr Zillur Rahman

  84. Consumer responses to CSR in Indian banking sector

    Article • International Review on Public and Nonprofit Marketing, December 2015, Springer Science + Business Media

    Dr Zillur Rahman

  85. Zero-B: Introducing Green Innovation in Water Purifiers

    Article • South Asian Journal of Business and Management Cases, December 2015, SAGE Publications

    Dr Zillur Rahman, Dr. Vinod Kumar

  86. Marketing capabilities and firm performance: literature review and future research agenda

    Article • International Journal of Productivity and Performance Management, November 2015, Emerald

    Dr Zillur Rahman, Shampy Kamboj

  87. The role of CSR as a determinant of consumer responses in financial sector

    Article • DECISION, November 2015, Springer Science + Business Media

    Dr Zillur Rahman, Dr. Imran Khan

  88. Tourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents

    Article • Tourism Management Perspectives, October 2015, Elsevier

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  89. Building company reputation and brand equity through CSR: the mediating role of trust

    Article • The International Journal of Bank Marketing, September 2015, Emerald

    Mrs mobin fatma, Dr Zillur Rahman, Dr. Imran Khan

  90. Brand experience formation mechanism and its possible outcomes: A theoretical framework

    Article • The Marketing Review, August 2015, Westburn Publishers

    Dr Zillur Rahman, Dr. Imran Khan

  91. Self-service innovativeness scale: introduction, development, and validation of scale

    Article • Service Business, August 2015, Springer Science + Business Media

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  92. Self-service retail technology adoption

    Article • Journal of Services Marketing, August 2015, Emerald

    Mr Arun Kumar Kaushik, Dr Zillur Rahman

  93. Identification and prioritization of barriers to total quality management implementation in service industry

    Article • The TQM Journal, August 2015, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  94. Are Street Vendors Really Innovative Toward Self-service Technology?

    Article • Information Technology for Development, June 2015, Taylor & Francis

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  95. A review and future directions of brand experience research

    Article • International Strategic Management Review, June 2015, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan

  96. Sustainability adoption through buyer supplier relationship across supply chain: A literature review and conceptual framework

    Article • International Strategic Management Review, June 2015, Elsevier

    Dr Zillur Rahman

  97. Roles and Resource Contributions of Customers in Value Co-creation

    Article • International Strategic Management Review, June 2015, Elsevier

    Dr Zillur Rahman

  98. Factors Affecting Green Purchase Behaviour and Future Research Directions

    Article • International Strategic Management Review, June 2015, Elsevier

    Dr Zillur Rahman

  99. Brand experience anatomy in retailing: An interpretive structural modeling approach

    Article • Journal of Retailing and Consumer Services, May 2015, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan

  100. A Resource-Based View on Marketing Capability, Operations Capability and Financial Performance: An Empirical Examination of Mediating Role

    Article • Procedia - Social and Behavioral Sciences, May 2015, Elsevier

    Dr Zillur Rahman

  101. Customer Service Experience in Hotel Operations: An Empirical Analysis

    Article • Procedia - Social and Behavioral Sciences, May 2015, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan

  102. Sustainability, Social Responsibility and Value Co-creation: A Case Study Based Approach

    Article • Procedia - Social and Behavioral Sciences, May 2015, Elsevier

    Dr Zillur Rahman, Mr. Jamid Ul Islam, Bijoylaxmi Sarmah

  103. Co-creation of Social Value through Integration of Stakeholders

    Article • Procedia - Social and Behavioral Sciences, May 2015, Elsevier

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  104. Mobile Social Media: The New Hybrid Element of Digital Marketing Communications

    Article • Procedia - Social and Behavioral Sciences, May 2015, Elsevier

    Dr Zillur Rahman

  105. Self-service banking technologies adoption

    Article • The International Journal of Bank Marketing, April 2015, Emerald

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  106. Identification and prioritization of corporate sustainability practices using analytical hierarchy process

    Article • Journal of Modelling in Management, March 2015, Emerald

    Dr Zillur Rahman, Dr Praveen Goyal

  107. Consumer perspective on CSR

    Article • Management Research Review, February 2015, Emerald

    Dr Zillur Rahman, Mrs mobin fatma

  108. An interpretive structural modelling for sustainable healthcare quality dimensions in hospital services

    Article • International Journal of Qualitative Research in Services, January 2015, Inderscience Publishers

    Dr Zillur Rahman, Dr. Faisal Talib

  109. Service quality in healthcare establishments: a literature review

    Article • International Journal of Behavioural and Healthcare Research, January 2015, Inderscience Publishers

    Dr Zillur Rahman, Dr. Faisal Talib

  110. Zero-B: Introducing Green Innovation in Water Purifiers

    Article • January 2015, SAGE Publications

    Dr Zillur Rahman

  111. Building a corporate identity using corporate social responsibility: a website based study of Indian banks

    Article • Social Responsibility Journal, September 2014, Emerald

    Dr Zillur Rahman, Mrs mobin fatma

  112. Influence of Experiential Marketing on Customer Purchase Intention: A Study of Passenger Car Market

    Article • Management and Labour Studies, August 2014, SAGE Publications

    Dr Zillur Rahman, Dr. Imran Khan

  113. Multi-Item Stakeholder Based Scale to Measure CSR in the Banking Industry

    Article • International Strategic Management Review, June 2014, Elsevier

    Dr Zillur Rahman, Dr. Imran Khan

  114. Marketing through Spirituality: A Case of Patanjali Yogpeeth

    Article • Procedia - Social and Behavioral Sciences, May 2014, Elsevier

    Dr Zillur Rahman, Dr. Vinod Kumar

  115. Perspectives and Dimensions of Consumer Innovativeness: A Literature Review and Future Agenda

    Article • Journal of International Consumer Marketing, April 2014, Taylor & Francis

    Dr Zillur Rahman, Mr Arun Kumar Kaushik

  116. Measuring customer experience in banks: scale development and validation

    Article • Journal of Modelling in Management, March 2014, Emerald

    Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi

  117. Corporate sustainability performance assessment: an analytical hierarchy process approach

    Article • International Journal of Intercultural Information Management, January 2014, Inderscience Publishers

    Dr Zillur Rahman, Dr Praveen Goyal

  118. Corporate sustainability performance and firm performance association: a literature review

    Article • International Journal of Sustainable Strategic Management, January 2014, Inderscience Publishers

    Dr Praveen Goyal, Dr Zillur Rahman

  119. Sustainability Marketing Strategy: An Analysis of Recent Literature

    Article • Global Business Review, November 2013, SAGE Publications

    Dr Zillur Rahman, Dr. Vinod Kumar

  120. Current Health of Indian Healthcare and Hospitality Industries: A Demographic Study

    Article • International Journal of Business Research and Development, March 2013, Science Target, Inc.

    Dr Zillur Rahman, Dr. Faisal Talib

  121. An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

    Article • International Journal of Quality & Reliability Management, March 2013, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  122. Corporate sustainability performance and firm performance research

    Article • Management Decision, March 2013, Emerald

    Dr Zillur Rahman, Dr Praveen Goyal

  123. Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis

    Article • International Journal of Quality and Innovation, January 2013, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  124. Understanding the Role of Processs in Value Co-Creation

    Article • SSRN Electronic Journal, January 2013, Elsevier

    Dr Zillur Rahman

  125. Modelling relationship marketing strategies for sustainability adoption

    Article • International Journal of Intercultural Information Management, January 2013, Inderscience Publishers

    Dr Zillur Rahman

  126. An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India

    Article • Service Business, August 2012, Springer Science + Business Media

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  127. Identifying and ranking critical success factors of customer experience in banks

    Article • Journal of Modelling in Management, June 2012, Emerald

    Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi

  128. A critical study of quality parameters in health care establishment

    Article • International Journal of Health Care Quality Assurance, June 2012, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  129. Total quality management practices in manufacturing and service industries: a comparative study

    Article • International Journal of Advanced Operations Management, January 2012, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  130. Impact of Total Quality Management and Service Quality in the Banking Sector

    Article • Journal of Telecommunications System & Management, January 2012, OMICS Publishing Group

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  131. Total quality management in service sector: a literature review

    Article • International Journal of Business Innovation and Research, January 2012, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  132. Core quality and associated supportive quality parameters: a conceptual quality framework in healthcare establishment

    Article • International Journal of Business Excellence, January 2012, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  133. Evolution of Sustainability as Marketing Strategy: Beginning of New Era

    Article • Procedia - Social and Behavioral Sciences, January 2012, Elsevier

    Dr Zillur Rahman, Dr Praveen Goyal, Dr. Vinod Kumar

  134. Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries

    Article • Total Quality Management & Business Excellence, December 2011, Taylor & Francis

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  135. Assessing the awareness of total quality management in Indian service industries

    Article • Asian Journal on Quality, November 2011, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  136. Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach

    Article • Benchmarking An International Journal, July 2011, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  137. Best Practices of Total Quality Management Implementation in Health Care Settings

    Article • Health Marketing Quarterly, July 2011, Taylor & Francis

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  138. A study of total quality management and supply chain management practices

    Article • International Journal of Productivity and Performance Management, March 2011, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  139. Nonparametric approach to rank global petroleum business opportunities

    Article • Journal of Applied Statistics, March 2011, Taylor & Francis

    Dr Zillur Rahman

  140. An interpretive structural modelling approach for modelling the practices of total quality management in service sector

    Article • International Journal of Modelling in Operations Management, January 2011, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  141. Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry

    Article • International Journal of Services and Operations Management, January 2011, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  142. Customer experience: a critical literature review and research agenda

    Article • International Journal of Services Sciences, January 2011, Inderscience Publishers

    Dr Zillur Rahman

  143. Identifying and modelling the factors of customer experience towards customers' satisfaction

    Article • International Journal of Modelling in Operations Management, January 2011, Inderscience Publishers

    Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi

  144. Critical Success Factors of TQM in Service Organizations: A Proposed Model

    Article • Services Marketing Quarterly, June 2010, Taylor & Francis

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  145. Evaluating a model for analyzing methods used for measuring customer experience

    Article • Journal of Database Marketing & Customer Strategy Management, June 2010, Springer Science + Business Media

    Dr Zillur Rahman

  146. Studying the impact of total quality management in service industries

    Article • International Journal of Productivity and Quality Management, January 2010, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  147. The Branding of Chhokra

    Article • Vision The Journal of Business Perspective, July 2009, SAGE Publications

    Dr Zillur Rahman

  148. Tariff balancing for increased subscription and revenue in a mobile network

    Article • International Journal of Mobile Communications, January 2009, Inderscience Publishers

    Dr Zillur Rahman

  149. Fuzzy approach to measuring healthcare service quality

    Article • International Journal of Behavioural and Healthcare Research, January 2009, Inderscience Publishers

    Dr Zillur Rahman

  150. Developing new services using fuzzy QFD: a LIFENET case study

    Article • International Journal of Health Care Quality Assurance, October 2008, Emerald

    Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi

  151. LIFENET hospitals (India): developing new services' case study

    Article • International Journal of Health Care Quality Assurance, May 2008, Emerald

    Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi

  152. E-government in India: modelling the barriers to its adoption and diffusion

    Article • Electronic Government an International Journal, January 2008, Inderscience Publishers

    Mohd. Nishat Faisal, Dr Zillur Rahman

  153. TQM principles' application on information systems for empirical goals

    Article • The TQM Journal, January 2007, Emerald

    Dr Zillur Rahman

  154. Exploring total quality management for information systems in Indian firms

    Article • Business Process Management Journal, September 2006, Emerald

    Dr Zillur Rahman

  155. Superior Service Quality in Indian Cellular Telecommunication Industry

    Article • Services Marketing Quarterly, June 2006, Taylor & Francis

    Dr Zillur Rahman

  156. Customer experience management — A case study of an Indian bank

    Article • Journal of Database Marketing & Customer Strategy Management, April 2006, Springer Science + Business Media

    Dr Zillur Rahman

  157. TQM for Information Systems: Are Indian Organizations Ready?

    Article • Interdisciplinary Journal of Information Knowledge and Management, January 2006, Informing Science Institute

    Dr Zillur Rahman

  158. E‐commerce solution for services

    Article • European Business Review, December 2004, Emerald

    Dr Zillur Rahman

  159. Developing customer oriented service: a case study

    Article • Managing Service Quality, October 2004, Emerald

    Dr Zillur Rahman

  160. Capturing the customer’s voice, the centerpiece of strategy making

    Article • European Business Review, April 2004, Emerald

    Dr Zillur Rahman

  161. A Model for the Sales and Distribution of E-Services

    Article • Services Marketing Quarterly, January 2004, Taylor & Francis

    Dr Zillur Rahman

  162. Use of Internet in supply chain management: a study of Indian companies

    Article • Industrial Management & Data Systems, January 2004, Emerald

    Dr Zillur Rahman

  163. Internet-based supply chain management: using the Internet to revolutionize your business

    Article • International Journal of Information Management, December 2003, Elsevier

    Dr Zillur Rahman

  164. Sources of first mover advantages in emerging markets – an Indian perspective

    Article • European Business Review, December 2003, Emerald

    Dr Zillur Rahman

  165. Why large local conglomerates may not work in emerging markets

    Article • European Business Review, April 2003, Emerald

    Dr Zillur Rahman

  166. First mover advantages in emerging economies: a discussion

    Article • Management Decision, March 2003, Emerald

    Dr Zillur Rahman

  167. How do Prospective Candidates Evaluate a Business School?

    Article • Paradigm A Management Research Journal, July 2002, SAGE Publications

    Dr Zillur Rahman

  168. The Mexico Syndrome

    Article • Vikalpa The Journal for Decision Makers, April 1996, SAGE Publications

    Dr Zillur Rahman

  169. Determinants of Sustainable Consumption Behaviour

    Article • IGI Global

    Dr Zillur Rahman