All Stories

  1. Identification and prioritization of barriers to total quality management implementation in service industry

    Article • The TQM Journal, August 2015, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  2. An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

    Article • International Journal of Quality & Reliability Management, March 2013, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  3. Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis

    Article • International Journal of Quality and Innovation, January 2013, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  4. An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India

    Article • Service Business, August 2012, Springer Science + Business Media

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  5. A critical study of quality parameters in health care establishment

    Article • International Journal of Health Care Quality Assurance, June 2012, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  6. Total quality management practices in manufacturing and service industries: a comparative study

    Article • International Journal of Advanced Operations Management, January 2012, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  7. Impact of Total Quality Management and Service Quality in the Banking Sector

    Article • Journal of Telecommunications System & Management, January 2012, OMICS Publishing Group

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  8. Total quality management in service sector: a literature review

    Article • International Journal of Business Innovation and Research, January 2012, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  9. Core quality and associated supportive quality parameters: a conceptual quality framework in healthcare establishment

    Article • International Journal of Business Excellence, January 2012, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  10. Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries

    Article • Total Quality Management & Business Excellence, December 2011, Taylor & Francis

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  11. Assessing the awareness of total quality management in Indian service industries

    Article • Asian Journal on Quality, November 2011, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  12. Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach

    Article • Benchmarking An International Journal, July 2011, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  13. Best Practices of Total Quality Management Implementation in Health Care Settings

    Article • Health Marketing Quarterly, July 2011, Taylor & Francis

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  14. A study of total quality management and supply chain management practices

    Article • International Journal of Productivity and Performance Management, March 2011, Emerald

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  15. An interpretive structural modelling approach for modelling the practices of total quality management in service sector

    Article • International Journal of Modelling in Operations Management, January 2011, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  16. Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry

    Article • International Journal of Services and Operations Management, January 2011, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr Mohamed rafik N Qureshi M N Qureshi Qureshi, Dr. Faisal Talib

  17. Critical Success Factors of TQM in Service Organizations: A Proposed Model

    Article • Services Marketing Quarterly, June 2010, Taylor & Francis

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  18. Studying the impact of total quality management in service industries

    Article • International Journal of Productivity and Quality Management, January 2010, Inderscience Publishers

    FAISAL TALIB, Dr Zillur Rahman, Dr. Faisal Talib

  19. Optimization of Gear Blank Casting Process by Using Taguchi's Robust Design Technique

    Article • Quality Engineering, April 2003, Taylor & Francis

    FAISAL TALIB, Dr. Faisal Talib