All Stories

  1. Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

    Article • Journal of Service Research, November 2018, SAGE Publications

    Jill Sweeney

  2. The effect of cues on service quality expectations and service selection in a restaurant setting

    Article • Journal of Services Marketing, April 2016, Emerald

    Jill Sweeney

  3. Customer Effort in Value Cocreation Activities

    Article • Journal of Service Research, March 2015, SAGE Publications

    Jill Sweeney

  4. Factors enhancing word-of-mouth influence: positive and negative service-related messages

    Article • European Journal of Marketing, February 2014, Emerald

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  5. Energy saving behaviours: Development of a practice-based model

    Article • Energy Policy, October 2013, Elsevier

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  6. The Relationship between Electronic Word-Of-Mouth Motivations and Message Characteristics: The Sender's Perspective

    Article • Australasian Marketing Journal (AMJ), February 2013, SAGE Publications

    Jill Sweeney

  7. Word of mouth: measuring the power of individual messages

    Article • European Journal of Marketing, February 2012, Emerald

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  8. Reconceptualizing professional service firm innovation capability: Scale development

    Article • Industrial Marketing Management, November 2011, Elsevier

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  9. The marketing practices‐performance relationship in professional service firms

    Article • Journal of Service Management, June 2011, Emerald

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  10. Is Marketing Academia Losing Its Way? Linking with Practitioners

    Article • Australasian Marketing Journal (AMJ), August 2010, SAGE Publications

    Jill Sweeney

  11. How professional service firms compete in the market: an exploratory study

    Article • Journal of Marketing Management, April 2010, Taylor & Francis

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  12. Comparing factor analytical and circumplex models of brand personality in brand positioning

    Article • Psychology and Marketing, September 2009, Wiley

    Jill Sweeney

  13. Shopping trip value: Do stores and products matter?

    Article • Journal of Retailing and Consumer Services, September 2008, Elsevier

    Jill Sweeney

  14. Professional Service Firms are Relationship Marketers: But Does Size Matter?

    Article • Australasian Marketing Journal (AMJ), June 2008, SAGE Publications

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  15. The effects of brand credibility on customer loyalty

    Article • Journal of Retailing and Consumer Services, May 2008, Elsevier

    Jill Sweeney

  16. Factors influencing word of mouth effectiveness: receiver perspectives

    Article • European Journal of Marketing, April 2008, Emerald

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  17. Conceptualizing word‐of‐mouth activity, triggers and conditions: an exploratory study

    Article • European Journal of Marketing, November 2007, Emerald

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  18. How functional, psychological, and social relationship benefits influence individual and firm commitment to the relationship

    Article • Journal of Business and Industrial Marketing, October 2007, Emerald

    Jill Sweeney

  19. Moving towards the Service-Dominant Logic – a Comment

    Article • Australasian Marketing Journal (AMJ), June 2007, SAGE Publications

    Jill Sweeney

  20. Zone‐of‐tolerance moderates the service quality‐outcome relationship

    Article • Journal of Services Marketing, May 2007, Emerald

    Jill Sweeney

  21. The effect of knowledge types on consumer‐perceived risk and adoption of genetically modified foods

    Article • Psychology and Marketing, January 2007, Wiley

    Jill Sweeney

  22. Brand personality: Exploring the potential to move from factor analytical to circumplex models

    Article • Psychology and Marketing, June 2006, Wiley

    Jill Sweeney

  23. Traditional face‐to‐face and web‐based tutorials: a study of university students' perspectives on the roles of tutorial participants

    Article • Teaching in Higher Education, July 2004, Taylor & Francis

    Jill Sweeney

  24. Critical service quality encounters on the Web: an exploratory study

    Article • Journal of Services Marketing, June 2004, Emerald

    Jill Sweeney

  25. Understanding Consumer-Service Brand Relationships: A Case Study Approach

    Article • Australasian Marketing Journal (AMJ), July 2002, SAGE Publications

    Jill Sweeney

  26. Relationship Benefits

    Article • Journal of Relationship Marketing, March 2002, Taylor & Francis

    Jill Sweeney

  27. The role of cognitions and emotions in the music‐approach‐avoidance behavior relationship

    Article • Journal of Services Marketing, February 2002, Emerald

    Jill Sweeney

  28. Consumer perceived value: The development of a multiple item scale

    Article • Journal of Retailing, June 2001, Elsevier

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  29. What Areas of Research are Most Likely to be Important/Useful for ANZ Researchers to Pursue?

    Article • Australasian Marketing Journal (AMJ), December 2000, SAGE Publications

    Jill Sweeney

  30. Dimensions of Patient Empowerment

    Article • Health Marketing Quarterly, September 2000, Taylor & Francis

    Jill Sweeney

  31. Moderators of the brand image/perceived product quality relationship

    Article • Journal of Brand Management, August 2000, Springer Science + Business Media

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  32. Perceived value and its impact on choice behavior in a retail setting

    Article • Journal of Retailing and Consumer Services, April 2000, Elsevier

    Jill Sweeney

  33. Book Reviews

    Article • Service Industries Journal, April 1999, Taylor & Francis

    Jill Sweeney

  34. The Dual Nature of Country-Of-Origin Effects - a Study of Australian Consumers’ Evaluations

    Article • Australasian Marketing Journal (AMJ), December 1998, SAGE Publications

    Jill Sweeney

  35. Retail service quality and perceived value

    Article • Journal of Retailing and Consumer Services, January 1997, Elsevier

    Jill Sweeney, Emeritus Professor Geoffrey N. Soutar

  36. Industry type, culture, mode of entry and perceptions of international marketing ethics problems: A cross-cultural comparison

    Article • Journal of Business Ethics, October 1994, Springer Science + Business Media

    Jill Sweeney

  37. The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting

    Article • Journal of Services Marketing, April 1992, Emerald

    Jill Sweeney