Retail service quality and perceived value

Jillian C. Sweeney, Geoffrey N. Soutar, Lester W. Johnson
  • Journal of Retailing and Consumer Services, January 1997, Elsevier
  • DOI: 10.1016/s0969-6989(96)00017-3

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The following have contributed to this page: Jill Sweeney and Professor Geoffrey N. Soutar