What is it about?
In England, patients have been guaranteed an 18-week wait from GP referral to operation (if required). This article discusses how seasonal and statistical factors in GP referral rates and seasonal factors in staff availability interact to influence the queue length and hence waiting time.
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Why is it important?
If a waiting time is guaranteed then appropriate tools are required to ensure its achievement.
Perspectives
Part of a wider series on capacity planning, see http://www.hcaf.biz/2010/Publications_Full.pdf
Dr Rodney P Jones
Healthcare Analysis & Forecasting
Read the Original
This page is a summary of: How to maintain 18 weeks, British Journal of Healthcare Management, September 2009, Mark Allen Group,
DOI: 10.12968/bjhc.2009.15.9.44011.
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