All Stories

  1. Rethinking the Love-Breakup Letter: A Three-Pronged Approach to Understanding Consumer Relationships

    Article • January 2025, Springer Science + Business Media

    Dr Katerina Berezina

  2. Applying Design Thinking to Improve Students’ Experience in Online Hospitality Courses

    Article • January 2024, Springer Science + Business Media

    Dr Katerina Berezina

  3. Escaping the Routine: Virtual Escape Rooms in Online Hospitality Courses

    Article • January 2024, Springer Science + Business Media

    Dr Katerina Berezina

  4. Exploring Customer Experience with Service Robots in Hospitality and Tourism: Activity Theory Perspective

    Article • January 2023, Springer Science + Business Media

    Dr Katerina Berezina

  5. Virtual site visits for meeting and event planning: are US convention facilities ready?

    Article • Journal of Hospitality and Tourism Insights, April 2021, Emerald

    Dr Katerina Berezina

  6. Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis

    Article • January 2021, Springer Science + Business Media

    Dr Katerina Berezina

  7. Robo-Tipping: Are Customers Game?

    Article • January 2021, Springer Science + Business Media

    Dr Katerina Berezina

  8. The effect of hotel lobby design on booking intentions: An intergenerational examination

    Article • International Journal of Hospitality Management, August 2020, Elsevier

    Dr Katerina Berezina, Luana Nanu

  9. Winning the Battle: The Importance of Price and Online Reviews for Hotel Selection

    Article • Advances in Hospitality and Tourism Research (AHTR), June 2020, Advances in Hospitality and Tourism Research

    Dr Katerina Berezina

  10. Predicting satisfaction and intentions to use online food delivery: What really makes a difference?

    Article • Journal of Foodservice Business Research, May 2020, Taylor & Francis

    Dr Katerina Berezina

  11. Are restaurant customers ready for tablet-based menus?

    Article • International Journal of Contemporary Hospitality Management, July 2019, Emerald

    Dr Katerina Berezina

  12. Factors influencing cruise vacations: the impact of online reviews and environmental friendliness

    Article • The Tourist Review, June 2019, Emerald

    Dr Katerina Berezina

  13. Progress on robotics in hospitality and tourism: a review of the literature

    Article • Journal of Hospitality and Tourism Technology, May 2019, Emerald

    Mr Stanislav Ivanov, Dr Katerina Berezina, Dr. Ulrike Gretzel

  14. Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages

    Article • International Journal of Contemporary Hospitality Management, February 2018, Emerald

    Dr Katerina Berezina

  15. The managerial flash sales dash: Is there advantage or disadvantage at the finish line?

    Article • International Journal of Hospitality Management, April 2016, Elsevier

    Dr Katerina Berezina

  16. Hotel flash sales consumers: Who are they?

    Article • International Journal of Revenue Management, January 2016, Inderscience Publishers

    Dr Katerina Berezina

  17. Editorial

    Article • Journal of Hospitality and Tourism Technology, March 2015, Emerald

    Dr Katerina Berezina

  18. Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

    Article • Journal of Hospitality Marketing & Management, February 2015, Taylor & Francis

    Dr Katerina Berezina

  19. Advantages and Disadvantages of Using Flash Sales in the Lodging Industry

    Article • Journal of Tourism & Hospitality, January 2015, OMICS Publishing Group

    Dr Katerina Berezina

  20. The Information Technology (IT) Skills of Hospitality School Graduates as Perceived by Hospitality Professionals

    Article • Journal of Teaching in Travel & Tourism, August 2014, Taylor & Francis

    Dr Katerina Berezina

  21. The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth

    Article • International Journal of Contemporary Hospitality Management, September 2012, Emerald

    Dr Katerina Berezina

  22. The Impact of Wi-Fi Service in Restaurants on Customers' Likelihood of Return to a Restaurant

    Article • Journal of Foodservice Business Research, July 2012, Taylor & Francis

    Dr Katerina Berezina

  23. The Impact of Technology Amenities on Hotel Guest Overall Satisfaction

    Article • Journal of Quality Assurance in Hospitality & Tourism, October 2011, Taylor & Francis

    Dr Katerina Berezina

  24. Economic Indicator Research Using Reuters: Analyzing Hospitality Trends

    Article • Journal of Foodservice Business Research, July 2011, Taylor & Francis

    Dr Katerina Berezina

  25. The impact of the use of blogs on students' assignment engagement

    Article • Journal of Hospitality Leisure Sport & Tourism Education, May 2011, Elsevier

    Dr Katerina Berezina

  26. Top issues in PCI DSS compliance in hotels: an exploratory study

    Article • Journal of Hospitality and Tourism Technology, October 2010, Emerald

    Dr Katerina Berezina

  27. A Financial Analysis of the Payment Card Industry Compliance Journey of A Hotel: A Case Study

    Article • The Journal of Hospitality Financial Management, September 2010, Taylor & Francis

    Dr Katerina Berezina