All Stories

  1. Stakeholder management and financial sustainability in philanthropic hospitals

    Article • Journal of Health Organization and Management, December 2024, Emerald

    Dr Gerson Tontini

  2. The effect of lean manufacturing practices on employees’ well-being mediated by job characteristics

    Article • International Journal of Lean Six Sigma, May 2024, Emerald

    Dr Gerson Tontini

  3. What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view

    Article • International Journal of Quality and Service Sciences, July 2022, Emerald

    Dr Gerson Tontini

  4. How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services

    Article • Benchmarking for Quality Management & Technology, May 2021, Emerald

    Dr Gerson Tontini, Professor Josip Mikulic

  5. Measuring maturity of value co-creation practices and its influence on market performance

    Article • International Journal of Quality and Service Sciences, May 2021, Emerald

    Dr Gerson Tontini

  6. Maturity of lean practices in Brazilian manufacturing companies

    Article • Total Quality Management & Business Excellence, September 2019, Taylor & Francis

    Graziela dos Santos Bento, Dr Gerson Tontini

  7. Nonlinear antecedents of visitors’ satisfaction with the oktoberfest in Brazil

    Article • Total Quality Management & Business Excellence, August 2018, Taylor & Francis

    Dr Gerson Tontini, Mr. Paulo Roberto Vieira de Oliveira

  8. Instrument to measure lean manufacturing maturity

    Article • Total Quality Management & Business Excellence, June 2018, Taylor & Francis

    Dr Gerson Tontini, Graziela dos Santos Bento

  9. Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

    Article • Asia Pacific International Journal of Marketing, November 2017, Emerald

    Dr Gerson Tontini

  10. Maturity model of procurement and supply management in small and medium-size enterprises

    Article • International Journal of Quality and Service Sciences, September 2016, Emerald

    Dr Gerson Tontini

  11. Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

    Article • International Journal of Quality and Service Sciences, June 2015, Emerald

    Dr Gerson Tontini

  12. Identifying which incremental innovations offer in products and services

    Article • International Journal of Quality & Reliability Management, December 2013, Emerald

    Dr Gerson Tontini