Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Gerson Tontini, Júlio Cesar da Silva, Eliane Fátima Strapazzon Beduschi, Elis Regina Mulinari Zanin, Margarete de Fátima Marcon
  • International Journal of Quality and Service Sciences, June 2015, Emerald
  • DOI: 10.1108/ijqss-02-2015-0021

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The following have contributed to this page: Dr Gerson Tontini