All Stories

  1. ISO 9001 maintenance, decertification and recertification: a systematic literature review

    Article • Total Quality Management & Business Excellence, April 2023, Taylor & Francis

    Carlos JF Cândido

  2. Determinants of expected performance after ISO 9001 certification withdrawal

    Article • Total Quality Management & Business Excellence, November 2021, Taylor & Francis

    Carlos JF Cândido

  3. Certification barriers and benefits as antecedents to internal decertification motivations

    Article • Production Planning & Control, May 2021, Taylor & Francis

    Carlos JF Cândido

  4. Factors that affect the tendency for ISO 9001 decertification

    Article • International Journal of Production Economics, March 2021, Elsevier

    Carlos JF Cândido

  5. Inertia, group conformity and customer loyalty in healthcare in the information age

    Article • Journal of Service Theory and Practice, June 2020, Emerald

    Carlos JF Cândido

  6. Is poor performance the reason why companies abandon or lose their ISO 9001 certification?

    Article • Total Quality Management & Business Excellence, June 2019, Taylor & Francis

    Carlos JF Cândido, Luis Coelho

  7. Business strategy implementation obstacles and failure

    Article • Baltic Journal of Management, October 2018, Emerald

    Carlos JF Cândido

  8. How do firms prepare for ISO 9001 certification?

    Article • Total Quality Management & Business Excellence, November 2017, Taylor & Francis

    Carlos JF Cândido

  9. How much does the loss of a ISO 9001 certificate affects the firms’ financial performance?

    Article • International Journal of Operations & Production Management, January 2016, Emerald

    Carlos JF Cândido

  10. Strategy implementation: What is the failure rate?

    Article • Journal of Management & Organization, January 2015, Cambridge University Press

    Carlos JF Cândido

  11. Is TQM more difficult to implement than other strategies?

    Article • Total Quality Management & Business Excellence, November 2011, Taylor & Francis

    Carlos JF Cândido

  12. Service quality strategy implementation: a model and the case of the Algarve hotel industry

    Article • Total Quality Management & Business Excellence, January 2005, Taylor & Francis

    Carlos JF Cândido

  13. What are the consequences for strategy implementation of service quality gaps?

    Article • Total Quality Management, December 2001, Taylor & Francis

    Carlos JF Cândido

  14. How service quality gaps influence the implementation of a service quality strategy

    Article • Total Quality Management, December 2001, Taylor & Francis

    Carlos JF Cândido

  15. A comprehensive model of service quality gaps

    Article • Total Quality Management, July 2000, Taylor & Francis

    Carlos JF Cândido