What is it about?

The purpose of this study is to assess whether companies conduct preparations, such as managing culture, before starting to implement an ISO 9001 Quality Management System (QMS).

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Why is it important?

This is important because many companies suffer several obstacles during implementation of the ISO 9001 standard and because of that many companies may not reap the benefits of certification.


This is the first study, as far as the authors are aware of, that addresses the topic of planning for the preparations that a company can make before starting to implement an ISO 9001 QMS.

Carlos JF Cândido
Universidade do Algarve

Read the Original

This page is a summary of: Firm preparation for ISO 9001 certification – the case of the hotel industry in Portugal, Total Quality Management & Business Excellence, November 2017, Taylor & Francis, DOI: 10.1080/14783363.2017.1404428.
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