What is it about?
The purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance.
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Why is it important?
More than one million certified companies must choose, every three years, whether to renew or to withdraw from ISO 9001 certification. This decision may have consequences on the organizational processes, quality of the products, competitiveness, customer satisfaction, and performance. As far as the authors are aware, this is the first study assessing the impact of ISO 9001 certificate withdrawal on the decertified firms’ financial performance.
Read the Original
This page is a summary of: The financial impact of a withdrawn ISO 9001 certificate, International Journal of Operations & Production Management, January 2016, Emerald, DOI: 10.1108/ijopm-11-2014-0540.
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