Perceptions are relative

Timothy Lee Keiningham, Bruce Cooil, Edward C Malthouse, Bart Lariviere, Alexander Buoye, Lerzan Aksoy, Arne De Keyser
  • Journal of Service Management, March 2015, Emerald
  • DOI: 10.1108/josm-12-2013-0345

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http://dx.doi.org/10.1108/josm-12-2013-0345

The following have contributed to this page: Lerzan Aksoy, Arne De Keyser, and Dr Alexander J Buoye