All Stories

  1. Perceptions are relative

    Article • Journal of Service Management, March 2015, Emerald

    Lerzan Aksoy, Arne De Keyser, Dr Alexander J Buoye

  2. How technical and functional service quality drive consumer happiness

    Article • Journal of Service Management, March 2014, Emerald

    Arne De Keyser

  3. Customer intentions to invoke service guarantees

    Article • Managing Service Quality, January 2014, Emerald

    Arne De Keyser