What is it about?

People with multiple health issues often have to navigate complex networks of unrelated services in health and social care. Such networks are usually unique for each person. Moreover, it takes significant effort from the user to manage and keep track of the networks. This may put vulnerable users at a disadvantage, as they might not have the resources to keep track of all actors in the network. In our paper we describe how to identify and understand such networks, and what implications they have for health and social care professionals and organizations.

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Why is it important?

It is important to understand how to support people with multiple health issues, as they are especially vulnerable and can find it overwhelming to deal with complex service networks.

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This page is a summary of: User-defined ecosystems in health and social care, Journal of Services Marketing, May 2022, Emerald, DOI: 10.1108/jsm-03-2021-0090.
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