Customer attributions of service failure and its impact on commitment in the airline industry: an emerging market perspective

Rosemary Matikiti, Mornay Roberts-Lombard, Mercy Mpinganjira
  • Journal of Travel & Tourism Marketing, February 2019, Taylor & Francis
  • DOI: 10.1080/10548408.2019.1568949

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http://dx.doi.org/10.1080/10548408.2019.1568949

The following have contributed to this page: Rosemary Matikiti and Professor Mercy Mpinganjira