All Stories

  1. Customer attributions of service failure and its impact on commitment in the airline industry: an emerging market perspective

    Article • Journal of Travel & Tourism Marketing, February 2019, Taylor & Francis

    Rosemary Matikiti, Professor Mercy Mpinganjira

  2. The Influence of Perceived Justice on Recovery Satisfaction in the Airline Industry

    Article • Journal of African Business, May 2018, Taylor & Francis

    Rosemary Matikiti