Professor Mercy Mpinganjira
University of Johannesburg
Faculty Member, Business & Management
My co-authors include
Professor Goran Svensson
Customer attributions of service failure and its impact on commitment in the airline in...
Journal of Travel & Tourism Marketing
Validating the relationship between trust, commitment, economic and non-economic satisf...
Journal of Business and Industrial Marketing
Embedding the ethos of codes of ethics into corporate South Africa: current status
European Business Review
META-RELQUAL construct validation: a South African study
African Journal of Economic and Management Studies
Use of e-government services: the role of trust
International Journal of Emerging Markets
A framework of conscientious corporate brand – a South African validation