The effects of satisfaction and loyalty on profits and growth: Products versus services

Bo Edvardsson, Michael D. Johnson, Anders Gustafsson, Tore Strandvik
  • Total Quality Management, September 2000, Taylor & Francis
  • DOI: 10.1080/09544120050135461

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http://dx.doi.org/10.1080/09544120050135461

The following have contributed to this page: Tore Strandvik and Professor Anders Gustafsson