What is it about?

This research bases itself on critical methodology, in which, a Data Analytics Lifecycle based on the Design Thinking concept (DAL-DT) has been used to support management control systems, and propose ways to optimise employee incentives, capital budgeting, workforce planning systems, in the context of a commercial bank in Vietnam.

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Why is it important?

In developing countries, banks have been looking out for new ways to improve their performance using digital transformation. Design Thinking (DT) has been integrated with the management control system, and is facilitated by DAL to propose a tool optimising management control systems.

Perspectives

The results reveal that although DAL-DT, in principle, provides effective strategic plans along with a cohesive corporate culture that supports the implementation of DT initiatives, there are some constraints to this innovative reform

Dr. Thinh Gia Hoang
RMIT University

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This page is a summary of: Design thinking-based Data Analytic Lifecycle for improving management control in banks, Technology Analysis and Strategic Management, July 2022, Taylor & Francis, DOI: 10.1080/09537325.2022.2100754.
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