Current affiliation: Universiteit GentSubject speciality: Business & ManagementPrimary location: Belgium
Published in:Journal of Service ManagementPublication date:2014-03-11
Moderating influences of channel usage
Published in:Managing Service QualityPublication date:2014-01-07
Do excellence in service recovery, type of guarantee and cultural orientation matter?
Published in:Journal of Service ManagementPublication date:2015-03-16
An examination of the relationship between relative satisfaction metrics and share of wallet