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  1. A Practical Guide to Designing, Collecting and Analysing Qualitative Case Study Research

    Article • Qualitative Research Journal, June 2026, Emerald

    Professor. Dr. Sanmugam Annamalah, Dr Selim Ahmed

  2. Unlocking the business performance of ready-made garments industry: empirical evidence from an emerging country

    Article • International Journal of Quality & Reliability Management, March 2026, Emerald

    Dr. Muhammad Khalilur Rahman, Dr Selim Ahmed

  3. Leveraging intellectual capital and dynamic capabilities for service innovation: insights from management consulting firms

    Article • Journal of Intellectual Capital, March 2026, Emerald

    Dr Selim Ahmed, Professor. Dr. Sanmugam Annamalah

  4. How In-House Interpreters Reduce Miscommunication in Malaysian–Chinese Companies

    Article • Cogent Social Sciences, March 2026, Taylor & Francis

    Dr Selim Ahmed, Professor. Dr. Sanmugam Annamalah

  5. Contributors

    Article • January 2026, Elsevier

    Dr Selim Ahmed

  6. Exploring the role of green LSS and employee involvement on quality improvement of patient safety

    Article • International Journal of Quality & Reliability Management, December 2025, Emerald

    Dr. Muhammad Khalilur Rahman, Dr Selim Ahmed

  7. Unveiling consumer adoption intentions towards AI-powered home appliances in emerging economy

    Article • The TQM Journal, November 2025, Emerald

    Dr Selim Ahmed

  8. Socio-Economic Drivers of Drug Abuse and Criminal Activities: A Multidimensional Analysis

    Article • Deviant Behavior, October 2025, Taylor & Francis

    Dr Selim Ahmed, Professor. Dr. Sanmugam Annamalah

  9. Role of governance on patient safety in private hospitals through the mediating effects of teamwork and continuous improvement

    Article • International Journal of Quality & Reliability Management, October 2025, Emerald

    Dr. Muhammad Khalilur Rahman, Dr Selim Ahmed

  10. Driving open innovation in SMEs: the role of organizational and strategic dynamics

    Article • Journal of Innovation and Entrepreneurship, October 2025, Springer Science + Business Media

    Dr Selim Ahmed, Professor. Dr. Sanmugam Annamalah

  11. Enhancing sustainable performance through green human resource management: Green competencies building and green passion playing as a joint moderation

    Article • Acta Psychologica, October 2025, Elsevier

    Dr Selim Ahmed

  12. Linkages between lean six sigma, green manufacturing, circular economy and operational performance in manufacturing organizations of a developing country

    Article • International Journal of Lean Six Sigma, July 2025, Emerald

    Dr Selim Ahmed

  13. Adapting strategies to optimize logistics essential for successful supply chain risk management.

    Article • F1000Research, June 2025, Faculty of 1000, Ltd.

    Dr Selim Ahmed, Professor. Dr. Sanmugam Annamalah

  14. Determining the attitude and intention to use digital land services in an emerging economy

    Article • The TQM Journal, April 2025, Emerald

    Professor. Dr. Sanmugam Annamalah, Dr Selim Ahmed

  15. Does navigation quality and safety quality motivate users’ to recommend smart helmet technologies? The roles of trust and anthropomorphism

    Article • The TQM Journal, April 2025, Emerald

    Dr Selim Ahmed

  16. Unveiling behavioral intention to adopt AI devices in healthcare services: Insights from an emerging economy

    Article • January 2025, Elsevier

    Dr Selim Ahmed

  17. Speak, search, and stay: determining customers' intentions to use voice-controlled artificial intelligence (AI) for finding suitable hotels and resorts

    Article • Journal of Hospitality and Tourism Insights, September 2024, Emerald

    Dr Selim Ahmed

  18. Resilience in the Face of Uncertainty: Navigating Supply Chain Challenges Through Proactive Risk Surveillance and Mitigation Strategies among SMEs in ASEAN countries

    Article • F1000Research, September 2024, Faculty of 1000, Ltd.

    Professor. Dr. Sanmugam Annamalah, Dr Selim Ahmed

  19. How employee engagement mediates the training and development and work–life balance towards job performance of the private banks?

    Article • The TQM Journal, August 2024, Emerald

    Dr Selim Ahmed

  20. Consumer attitude toward using artificial intelligence (AI) devices in hospitality services

    Article • Journal of Hospitality and Tourism Insights, February 2024, Emerald

    Dr Selim Ahmed

  21. Unveiling the dynamics of open innovation and collaborative network tourism in ASEAN nations

    Article • Asia Pacific Journal of Tourism Research, December 2023, Taylor & Francis

    Professor. Dr. Sanmugam Annamalah, Dr Selim Ahmed

  22. Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy

    Article • International Journal of Quality & Reliability Management, December 2023, Emerald

    Professor. Dr. Sanmugam Annamalah, Dr Selim Ahmed

  23. Mediating role of nurse job enjoyment and participation in medical affairs on quality of patient care in Saudi hospitals

    Article • The TQM Journal, October 2023, Emerald

    Dr Selim Ahmed

  24. Effects of lean and six sigma initiatives on continuous quality improvement of the accredited hospitals

    Article • International Journal of Healthcare Management, September 2023, Taylor & Francis

    Dr Selim Ahmed

  25. Determining the intention to use app-based medicine service in an emerging economy

    Article • International Journal of Healthcare Management, May 2023, Taylor & Francis

    Dr. Muhammad Khalilur Rahman, Dr. Muhammad Khalilur Rahman, Dr Selim Ahmed

  26. The Intricate Relationship of Employee Engagement and Lean Approach toward Quality Improvement of the Public Hospitals

    Article • Hospital Topics, March 2023, Taylor & Francis

    Dr. Muhammad Khalilur Rahman, Dr. Muhammad Khalilur Rahman, Dr Selim Ahmed

  27. Dynamic Effect of Flow on Impulsive Consumption: Evidence from Southeast Asian Live Streaming Platforms

    Article • Journal of Open Innovation Technology Market and Complexity, December 2022, Elsevier

    Professor. Dr. Sanmugam Annamalah, Dr Selim Ahmed

  28. Role of Lean Six Sigma approach for enhancing the patient safety and quality improvement in the hospitals

    Article • International Journal of Healthcare Management, November 2022, Taylor & Francis

    Dr. Muhammad Khalilur Rahman, Dr Selim Ahmed

  29. The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

    Article • The TQM Journal, March 2022, Emerald

    Dr Selim Ahmed

  30. The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality

    Article • Journal of Islamic Marketing, May 2021, Emerald

    Dr Selim Ahmed

  31. Surviving COVID-19 Crisis by New Business Models

    Article • January 2021, IGI Global

    Dr Selim Ahmed

  32. Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money

    Article • The TQM Journal, December 2020, Emerald

    Dr Selim Ahmed

  33. Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector

    Article • The TQM Journal, November 2020, Emerald

    Dr Selim Ahmed

  34. Prospective Customers’ Behavioural Intention towards Islamic Microfinance Services in Bangladesh

    Article • Jurnal Institutions and Economies, March 2020, Univ. of Malaya

    Dr Selim Ahmed

  35. Integrating DMAIC approach of Lean Six Sigma and theory of constraints toward quality improvement in healthcare

    Article • Reviews on Environmental Health, December 2019, De Gruyter

    Dr Selim Ahmed

  36. Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals

    Article • International Journal of Healthcare Management, October 2019, Taylor & Francis

    Dr Selim Ahmed, NOOR HAZILAH ABD MANAF

  37. Effects of Six Sigma initiatives in Malaysian private hospitals

    Article • International Journal of Lean Six Sigma, March 2019, Emerald

    Dr Selim Ahmed

  38. Article • Journal of Research in Marketing, January 2019, Techmind Research Society

    Dr Selim Ahmed

  39. Effect of Lean Six Sigma on quality performance in Malaysian hospitals

    Article • International Journal of Health Care Quality Assurance, October 2018, Emerald

    Dr Selim Ahmed

  40. Measuring Lean Six Sigma and quality performance for healthcare organizations

    Article • International Journal of Quality and Service Sciences, September 2018, Emerald

    Dr Selim Ahmed

  41. Measuring quality performance between public and private hospitals in Malaysia

    Article • International Journal of Quality and Service Sciences, June 2017, Emerald

    NOOR HAZILAH ABD MANAF , Dr Selim Ahmed

  42. Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector

    Article • International Journal of Health Care Quality Assurance, June 2017, Emerald

    Dr Selim Ahmed

  43. Credit risk estimate using internal explicit knowledge

    Article • Investment Management and Financial Innovations, March 2017, LLC CPC Business Perspectives

    Dr Selim Ahmed

  44. Micro-entrepreneurs’ intention to use Islamic micro-investment model (IMIM) in Bangladesh

    Article • Humanomics, May 2016, Emerald

    Dr Aliyu Dahiru Muhammad, Dr Selim Ahmed

  45. Climate change issue and theory of planned behaviour: relationship by empirical evidence

    Article • Journal of Cleaner Production, February 2016, Elsevier

    Dr Selim Ahmed, Dr Hasanul Banna

  46. Prioritisation of service quality dimensions for healthcare sector

    Article • International Journal of Medical Engineering and Informatics, January 2016, Inderscience Publishers

    Dr Selim Ahmed

  47. Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

    Article • International Journal of Quality and Service Sciences, November 2015, Emerald

    Dr Selim Ahmed

  48. Do managers and employees perceive motivating factors differently in Malaysia?

    Article • International Journal of Business and Systems Research, January 2014, Inderscience Publishers

    Dr Selim Ahmed

  49. Quality of MBA Education in Malaysia

    Article • International Journal of Quality and Service Sciences, November 2013, Emerald

    NOOR HAZILAH ABD MANAF , Research Professor Dr. Khaliq Ahmad, Dr Selim Ahmed

  50. Effects of Lean Six Sigma application in healthcare services: a literature review

    Article • Reviews on Environmental Health, January 2013, De Gruyter

    Dr Selim Ahmed