Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

Rafikul Islam, Selim Ahmed, Dzuljastri Abdul Razak
  • International Journal of Quality and Service Sciences, November 2015, Emerald
  • DOI: 10.1108/ijqss-12-2014-0053

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http://dx.doi.org/10.1108/ijqss-12-2014-0053

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