All Stories

  1. Economic benchmarking of assisted pollination methods for kiwifruit flowers: Assessment of cost-effectiveness of robotic solution

    Article • Agricultural Systems, January 2026, Elsevier

    Jorge Grenha Teixeira

  2. Modeling technology-enabled customer experience in running events

    Article • International Journal of Event and Festival Management, August 2025, Emerald

    PhD Candidate Zafeiroula Kallitsari, Jorge Grenha Teixeira

  3. The dual role of customer-citizen engagement for sustainability

    Article • Journal of Service Theory and Practice, February 2025, Emerald

    Jorge Grenha Teixeira

  4. Biomimicry for sustainability: Upframing service ecosystems

    Article • AMS Review, January 2025, Springer Science + Business Media

    Jorge Grenha Teixeira

  5. Towards a Framework for Service Quality Improvement in Startup Companies

    Article • January 2025, HICSS Conference Office

    Jorge Grenha Teixeira

  6. Student experience in academic libraries: analysis of intellectual structure and opportunities for future research

    Article • The Journal of Academic Librarianship, May 2024, Elsevier

    Jorge Grenha Teixeira

  7. SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services

    Article • Journal of Services Marketing, November 2023, Emerald

    Jorge Grenha Teixeira

  8. Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes

    Article • Journal of Retailing and Consumer Services, March 2023, Elsevier

    Jorge Grenha Teixeira

  9. Gamification in the customer journey: a conceptual model and future research opportunities

    Article • Journal of Service Theory and Practice, February 2023, Emerald

    Jorge Grenha Teixeira

  10. Systematising experts’ understanding of traditional burning in Portugal: a mental model approach

    Article • International Journal of Wildland Fire, January 2023, CSIRO Publishing

    Jorge Grenha Teixeira

  11. Service science in a world flooded with data

    Article • August 2022, Edward Elgar Publishing

    Jorge Grenha Teixeira

  12. Designing an effective risk communication plan as a tool to reduce the risk associated with traditional burning practices in Portugal

    Article • January 2022, Coimbra University Press

    Jorge Grenha Teixeira

  13. Mitigating rural fires through transformative service research: value cocreation with forest-related rural communities

    Article • January 2022, Coimbra University Press

    Jorge Grenha Teixeira

  14. Systematizing experts' risk perception on rural fires resulting from traditional burnings in Portugal: A Mental Model approach

    Article • January 2022, Coimbra University Press

    Jorge Grenha Teixeira

  15. Customer experience research: intellectual structure and future research opportunities

    Article • Journal of Service Theory and Practice, July 2021, Emerald

    Jorge Grenha Teixeira

  16. Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

    Article • Journal of Cleaner Production, July 2021, Elsevier

    Jorge Grenha Teixeira

  17. An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID‐19 pandemic

    Article • British Journal of Educational Technology, May 2021, Wiley

    Jorge Grenha Teixeira, Gabriella Oliveira

  18. Understanding the customer experience with smart services

    Article • Journal of Service Management, July 2020, Emerald

    Jorge Grenha Teixeira

  19. Ten Years Exploring Service Science: Looking Back to Move Forward

    Article • January 2020, Springer Science + Business Media

    Jorge Grenha Teixeira

  20. The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process

    Article • January 2020, Springer Science + Business Media

    Jorge Grenha Teixeira

  21. Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective

    Article • January 2020, Springer Science + Business Media

    Jorge Grenha Teixeira

  22. Understanding the Impact of Artificial Intelligence on Services

    Article • January 2020, Springer Science + Business Media

    Jorge Grenha Teixeira

  23. Leveraging service design as a multidisciplinary approach to service innovation

    Article • Journal of Service Management, December 2019, Emerald

    Jorge Grenha Teixeira

  24. Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record

    Article • International Journal of Medical Informatics, December 2019, Elsevier

    Jorge Grenha Teixeira

  25. Advancing service design research with design science research

    Article • Journal of Service Management, November 2019, Emerald

    Jorge Grenha Teixeira

  26. A service design approach to healthcare innovation: from decision-making to sense-making and institutional change

    Article • AMS Review, May 2019, Springer Science + Business Media

    Jorge Grenha Teixeira

  27. Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare

    Article • Service Science, March 2018, INFORMS

    Jorge Grenha Teixeira

  28. Bringing Design Science Research to Service Design

    Article • January 2018, Springer Science + Business Media

    Jorge Grenha Teixeira

  29. The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design

    Article • Journal of Service Research, November 2016, SAGE Publications

    Jorge Grenha Teixeira

  30. Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems

    Article • October 2013, Institute of Electrical & Electronics Engineers (IEEE)

    Jorge Grenha Teixeira

  31. Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service

    Article • May 2013, Institute of Electrical & Electronics Engineers (IEEE)

    Jorge Grenha Teixeira

  32. Customer experience modeling: from customer experience to service design

    Article • Journal of Service Management, June 2012, Emerald

    Jorge Grenha Teixeira

  33. Customer Experience Modeling: Designing Interactions for Service Systems

    Article • January 2011, Springer Science + Business Media

    Jorge Grenha Teixeira