What is it about?
Service design can benefit from Design Science Research (DSR), a systematized research methodology that builds on existing knowledge and robustly evaluates the suitability of research contributions. This article provides an overview of DSR, offering step-by-step guidance on the application of DSR in service design research.
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This page is a summary of: Advancing service design research with design science research, Journal of Service Management, November 2019, Emerald,
DOI: 10.1108/josm-05-2019-0131.
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