All Stories

  1. Job Crafting in the Context of Enterprise System Implementations

    Article • Journal of Management Information Systems, April 2025, Taylor & Francis

    Dr Frank Chan, Dr. James Y. L. Thong

  2. Design characteristics and service experience with e-government services: A public value perspective

    Article • International Journal of Information Management, February 2025, Elsevier

    Dr Frank Chan, Dr. James Y. L. Thong

  3. Equality Does Not Make You Happy: Effects of Differentiated Leader-Member Exchange and Team-Member Exchange on Developer Satisfaction in Agile Development Teams

    Article • MIS Quarterly, June 2022, MIS Quarterly

    Dr Frank Chan, Dr. James Y. L. Thong

  4. Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective

    Article • Public Administration Review, October 2020, Wiley

    Dr. James Y. L. Thong, Dr Frank Chan

  5. How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills

    Article • Information Systems Journal, March 2020, Wiley

    Dr Frank Chan, Dr. James Y. L. Thong

  6. Drivers and Inhibitors of Internet Privacy Concern: A Multidimensional Development Theory Perspective

    Article • Journal of Business Ethics, June 2019, Springer Science + Business Media

    Dr. James Y. L. Thong, Dr Frank Chan

  7. Children’s Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent–Child Dyads

    Article • MIS Quarterly, January 2019, MIS Quarterly

    Dr. James Y. L. Thong, Dr Frank Chan

  8. Customers’ tolerance for validation in omnichannel retail stores

    Article • The International Journal of Logistics Management, May 2018, Emerald

    Dr Frank Chan

  9. Transparency and trust in e-government services

    Article • Information Systems Research, March 2016, INFORMS

    Dr Frank Chan, Dr. James Y. L. Thong, Viswanath Venkatesh

  10. Use of context-specific theorizing in information systems research

    Article • Information Systems Research, March 2014, INFORMS

    Dr Frank Chan, Dr. James Y. L. Thong, Dr. Lewis Chasalow

  11. Designing e-government services

    Article • Journal of Operations Management, January 2012, Elsevier

    Dr Frank Chan, Dr. James Y. L. Thong

  12. Integrating information systems continuance model with UTAUT

    Article • Information Systems Journal, June 2011, Wiley

    Dr Frank Chan, Dr. James Y. L. Thong

  13. Citizens' satisfaction with mandatory adoption of an e-government technology

    Article • Journal of the Association for Information Systems, October 2010, Association for Information Systems

    Dr. James Y. L. Thong, Dr Frank Chan

  14. Agile methodologies: review and framework

    Article • Decision Support Systems, March 2009, Elsevier

    Dr Frank Chan, Dr. James Y. L. Thong

  15. Service quality and continuance intention of e-government service

    Article • Journal of the American Society for Information Science and Technology, February 2009, Wiley

    Dr Frank Chan, Dr. James Y. L. Thong