Designing e-government services: Key service attributes and citizens’ preference structures

  • Viswanath Venkatesh, Frank K.Y. Chan, James Y.L. Thong
  • Journal of Operations Management, January 2012, Elsevier
  • DOI: 10.1016/j.jom.2011.10.001

Designing e-government services

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The following have contributed to this page: Dr Frank Chan and Dr. James Y. L. Thong