Determinants of service quality and continuance intention of online services: The case of eTax

  • Paul Jen-Hwa Hu, Susan A. Brown, James Y.L. Thong, Frank K.Y. Chan, Kar Yan Tam
  • Journal of the American Society for Information Science and Technology, February 2009, Wiley
  • DOI: 10.1002/asi.20956

Service quality and continuance intention of e-government service

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http://dx.doi.org/10.1002/asi.20956

The following have contributed to this page: Dr Frank Chan and Dr. James Y. L. Thong