All Stories

  1. Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment

    Article • International Journal of Quality and Service Sciences, December 2023, Emerald

    Abd Al-aziz Al-refaei

  2. Unveiling the behavioral nexus of innovative organizational culture: Identification and affective commitment of teachers in primary schools

    Article • Journal of Human Behavior in the Social Environment, October 2023, Taylor & Francis

    Abd Al-aziz Al-refaei

  3. Job Involvement, Job Satisfaction, and Organizational Commitment to improve service quality

    Article • Sustainability, May 2023, MDPI AG

    Abd Al-aziz Al-refaei

  4. The Effects of Organizational Commitment on Non-Financial Performance

    Article • Journal of International Business and Management, August 2022, Research Publishing Academy

    Abd Al-aziz Al-refaei

  5. An Empirical Investigation of the Effect of Training and Development on Organizational Commitment in Higher Education Sector

    Article • Journal of International Business and Management, October 2021, Research Publishing Academy

    Abd Al-aziz Al-refaei

  6. Training and service quality

    Article • SSRN Electronic Journal, January 2021, Elsevier

    Abd Al-aziz Al-refaei

  7. Improving service quality by the social exchange between an organization and its employees

    Article • SSRN Electronic Journal, January 2019, Elsevier

    Abd Al-aziz Al-refaei