What is it about?
this study aims to integrate a mediating and moderating model to improve SQ through job involvement (JI), job satisfaction (JS), and organizational commitment (OC), and investigate how that model incorporating JI, JS, and OC can improve SQ in higher education contexts in developing countries.
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Why is it important?
This study contributes to the literature by linking employees’ JI, JS, and OC to SQ. Employee JI, JS, and OC are crucial in promoting service quality. Practical implications for students, employees, institutions, and society were provided.
Perspectives
This study contributes on employee work attitudes and service quality. It integrates a new mediating moderator model to explore the impact of three crucial components of employee work attitudes (JS, OC, JI) on service quality, highlighting the importance of investigating the three components of employee work attitudes simultaneously. It adopts a dual-perspective approach by collecting data from both academic staff and their students. to the literature by
Abd Al-aziz Al-refaei
University of Aden
Read the Original
This page is a summary of: An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment, Sustainability, May 2023, MDPI AG,
DOI: 10.3390/su15107978.
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