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the Effect of Training and Development on Organizational Commitment in Higher Education Sector
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This page is a summary of: An Empirical Investigation of the Effect of Training and Development on Organizational Commitment in Higher Education Sector, Journal of International Business and Management, October 2021, Research Publishing Academy,
DOI: 10.37227/jibm-2021-09-1227.
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A Multi-Group Analysis of the Effect of Organizational Commitment on Higher Education Services Quality
Journal of business society
A Multi-Group Analysis of the Effect of Organizational Commitment on Higher Education Services Quality
This study aims to uncover the relationship between organizational commitment of academic and non-academic staff and higher education service quality, by investigating under which mechanism that organizational commitment effect service quality. Data were collected by means of self-administered survey, total 247 academic staff and 1235 of their student, and total 155 non-academic staff and 775 of their customer complete responses were obtained from Aden University. The results of this study show that, organizational commitment (affective and continence) effect higher education service quality by social mechanism (social exchange). Furthermore, this study revealed that, organizational commitment of academic staff have more effect on higher education service quality than non-academic staff.
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