Emotional intelligence, a tool for customer satisfaction

  • Bassem E. Maamari, Joelle F. Majdalani
  • J for Global Business Advancement, January 2016, Inderscience Publishers
  • DOI: 10.1504/jgba.2016.076728

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http://dx.doi.org/10.1504/jgba.2016.076728

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