Systematic literature review on a measure for technology acceptance

What is it about?

Acceptance is important for using technology. However, how is acceptance measured? This article investigates a measure introduced by colleagues in 1997 consisting of nine items with opposite attributes (e.g., useful - useless). We looked at how the measure is used in empirical studies and what kind of typical results it provides. We included 128 studies and found evidence that the supposed two facets (usefulness and satisfying) were not necessarily found by users of the scale. Of those technologies it was used for, the usefulness sub-scale was usually more pronounced than the satisfying sub-scale.

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Photo by Axel Antas-Bergkvist on Unsplash

Photo by Axel Antas-Bergkvist on Unsplash

Why is it important?

We reviewed all studies that empirically used the simple scale for acceptance measure (128 studies). Thus, we are confident that our findings are trustworthy. Users of the simple scale should check the two factor structure before calculating means. Ideally, they report results of their factor analysis in their publications. Additionally, users should be prepared to find higher usefulness scores than satisfying scores.