Exploring and Managing Negative Incidents in Business Relationships

Maria Holmlund, Tore Strandvik
  • Journal of Customer Behaviour, July 2005, Westburn Publishers
  • DOI: 10.1362/1475392054797269

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http://dx.doi.org/10.1362/1475392054797269

The following have contributed to this page: Professor Maria Holmlund and Tore Strandvik