Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions

Andrew M. Farrell, Anne L. Souchon, Geoffrey R. Durden
  • Journal of Marketing Management, June 2001, Taylor & Francis
  • DOI: 10.1362/026725701323366944

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Anne Souchon