What is it about?
It is increasingly accepted that the best way to ensure health systems’ responsiveness to service users is to elicit feedback from patients about the care they have received and encourage care providers to deal with any problems identified. This paper has demonstrated that some evidence exists that healthcare professionals indeed modify their practice when given performance feedback. However, the available evidence is not strong enough to conclude that feedback from patients has a substantial positive impact on the behavior and performance of clinicians.
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Why is it important?
The study has revealed that the literature on the impact of patient feedback on clinical practice is inconclusive. Considering the vast amount of resources invested in gathering patient feedback data, healthcare policy makers and managers need evidence on the extent to which such information influences clinicians to change their practice. More research is thus needed in this area.
Perspectives
This article contributes to the patient feedback literature by determining the extent to which feedback from patients impacts the performance of clinicians and clinical care. By reading it, it is hoped that policymakers and healthcare managers will realize the need to implement appropriate policy-level actions, and promote effective organizational leadership so that the goal of including patient feedback data in quality improvement (i.e. promoting patient centeredness) will be fully realized.
Emmanuel Kumah
Read the Original
This page is a summary of: The impact of patient feedback on clinical practice, British Journal of Hospital Medicine, December 2018, Mark Allen Group,
DOI: 10.12968/hmed.2018.79.12.700.
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