Turning customer satisfaction measurements into action

Line Lervik Olsen, Lars Witell, Anders Gustafsson
  • Journal of Service Management, August 2014, Emerald
  • DOI: 10.1108/josm-01-2014-0025

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http://dx.doi.org/10.1108/josm-01-2014-0025

The following have contributed to this page: Professor Anders Gustafsson, Anders Gustafsson, Lars Witell, and Dr Line Lervik-Olsen