Negative critical waves in business relationships: an extension of the critical incident perspective

Bo Edvardsson, Christian Kowalkowski, Tore Strandvik, Päivi Voima
  • Journal of Business and Industrial Marketing, April 2014, Emerald
  • DOI: 10.1108/jbim-08-2013-0159

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/jbim-08-2013-0159

The following have contributed to this page: Christian Kowalkowski and Tore Strandvik