Negative critical waves in business relationships: an extension of the critical incident perspective

Bo Edvardsson, Christian Kowalkowski, Tore Strandvik, Päivi Voima
  • Journal of Business and Industrial Marketing, April 2014, Emerald
  • DOI: 10.1108/jbim-08-2013-0159

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The following have contributed to this page: Christian Kowalkowski and Tore Strandvik