What is it about?
cultural intelligence presents itself as a reasonable predictor of conflict management styles, whereas self-monitoring appeared as a dispositional and controversial measure in relation to those styles. Self-monitoring exhibited itself as an important predictor of conflict management, but on the other hand, it had an influence on the choice of the dominating style in conflict situations.
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Why is it important?
Understanding the predictors of conflict management style and, in particular, realizing the extent to which cultural intelligence promotes a more effective conflict management style can help in the development of selection processes and skill training programs. The development of these multicultural skills will contribute to individual, social and organisational well-being.
Perspectives
This study contributes to the literature of individual differences and conflict management, demonstrating that some individual differences that predict the styles of conflict management can lead to a certain ambiguity in understanding the behaviour that an individual may adopt in situations of conflict.
Cátia Sousa
Universidade do Algarve
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This page is a summary of: Cultural intelligence and conflict management styles, International Journal of Organizational Analysis, September 2016, Emerald,
DOI: 10.1108/ijoa-10-2015-0923.
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