Performance measurement in airports

What is it about?

This study aims to provide a comprehensive overview of the literature related to performance measurement in airport settings. Two research questions were addressed: a. how the literature has evolved during the last forty-five years; b. which performance dimensions have been emphasized during this period. The literature reviewed points to three stages relating to the evolution of the performance measurement in airport settings during the period analyzed. Although with a significant lag, this evolution seems to have followed the broad literature on performance measurement. Moreover, a relationship between these stages and the changes occurring at the airport industry was found. Several aspects of airport multidimensional performance are identified and discussed. Based on the findings of this study, the need for a more comprehensive approach to airport performance measurement is emphasized. In this context, a research agenda is suggested. A framework representing a comprehensive approach to airport performance dimensions with impact on external stakeholders is presented. This framework may be useful for researchers and practitioners looking for a more comprehensive and multidimensional approach to airport performance measurement.

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