Customer‐oriented service development at SAS

Fredrik Ekdahl, Anders Gustafsson, Bo Edvardsson
  • Managing Service Quality, December 1999, Emerald
  • DOI: 10.1108/09604529910304116

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Anders Gustafsson and Professor Anders Gustafsson