The influence of active and passive customer behavior on switching in customer relationships

Inger Roos, Anders Gustafsson
  • Managing Service Quality, September 2011, Emerald
  • DOI: 10.1108/09604521111159771

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/09604521111159771

The following have contributed to this page: Anders Gustafsson and Professor Anders Gustafsson